Skedda 2025 Wrapped

From AI to RTO to the FM Analyst, this year has been jam packed with new releases and milestone achievements. Needless to say, we’re going a little OMG.

We kicked off 2025 with big news: Skedda was named #1 in Space Management on G2, the world’s largest and most reliable software marketplace. This rating is 100% based on high Satisfaction scores from customer reviews and having a large Market Presence. Thank you for your continued support! 

From new product launches and customer wins to industry recognition and the rise of the FM Analyst, we’re celebrating the milestones, momentum, and community that defined 2025. Let’s dive in.

Welcome to Our 500 New Accounts!

In 2025, 500 new organizations became our valued Skedda customers. If this was you, welcome and thank you!

That means there are 500 more of you to experience more #1s with us:

• Momentum Grid® Report for Space Management
• Momentum Grid® Report for Desk Booking
• Momentum Grid® Report for Meeting Room Booking Systems
• Canada Regional Grid® Report for Space Management
• United Kingdom Regional Grid® Report for Space Management

What You Think About Our Customer Support

We’re proud to continue bringing you top notch customer service. We’re ending the year with a Customer Satisfaction Score (CSAT) of 93.4% and an average response time that’s under 2 minutes!

Our customers rave about us on G2 as well. We have nearly 300 reviews and an average rating of 4.8 out of 5 stars. Here’s the breakdown:

• Ease of use - 9.5/10
• Quality of support - 9.8/10
• Ease of setup - 9.4/10

How Our Customers Use Skedda

Your feedback helps us continuously improve, and we appreciate it so much! Some of you were kind enough to share your success stories with us, including:

• How Woolcock Institute Unlocked Revenue with Utilization Data
• Pella Opens New HQ: No mandates, Just Visibility and Choice
• BU Questrom School of Business Empowers Faculty with Smarter Space Management
• Lighthouse Credit Union Saves Costs, Modernizes Desk Bookings, & Upholds Mission

‍See the highlights:

“We can show that certain rooms are only 50% booked. If we increase the bookings, we can increase our revenue.” - Frances Wilson, Information & Governance Manager at Woolcock

“No news is good news, right? The volume of support tickets we receive concerning reservations and bookings has dropped to nearly zero since we started using Skedda.” - Sean LaBrie, VP of IT Infrastructure at Lighthouse Credit Union

“Skedda has drastically reduced the workload of office assignments, removed assumptions about our adjunct faculty’s preferences, and allowed them a choice of offices to work from.” - Kris Weir, Director of Operations and Space Planning at BU Questrom School of Business

What New Products You Were Using

Did you say 15? That’s right—we launched 15 major product updates this year, based on your feedback, including huge wins like Assigned Spaces, Language Localization, SCIM, Automatic Check-In, and Custom Admin Roles.

1. Assigned Spaces
2. Language Localization (Spanish, French, and German)
3. SCIM (Azure)
4. SCIM (Okta)
5. Automatic Check-in
6. Custom Admin Roles
7. SOC 2 Type 1
8. SOC 2 Type 2
9. Space Insights Dashboard (Assigned spaces reporting)
10. Free/Busy Status
11. Day/time Insights Filter
12. All-day Booking Options
13. Precision Filtering
14. Email Localization
15. Check-in Push Notifications

See the full list at What’s New at Skedda.

What You Were Reading

We closed the year with The 2026 Modern FM Toolkit—resources to support facilities leaders in taking the data they have and translating it into stories that get executive buy-in and drive ROI. Inside, you’ll find:

• The FM Analyst Guide: Learn the 6 essential data sources that unlock clearer insights and a stronger space strategy
• ROI Presentation Template: Fill-in-the-blank slides and real-world examples to build a compelling business case
• Data Inventory Spreadsheet: Organize existing data across 10 categories to quickly identify gaps and opportunities‍
• ROI Cheat Sheet: Translate FM metrics into executive-ready talking points that drive buy-in

We kept our pulse on the market—from hybrid work to RTO to AI to data-backed storytelling—were busy bringing you the expert strategies and insights to ensure your modern workplace is ready. This year, you read:

• 2025 State of the Modern Workplace Report
• 2025 RTO Guide (Product Focused)

‍What’s the hype: It’s “The Rise of the FM Analyst,” a term coined by Dr. Matt Tucker (IFMA Director of Research) to describe the FM roles’ evolution from reactive operators to strategic, analytics-driven leaders. Modern facilities leaders must become data storytellers and elevate their FM strategy to influence exec stakeholders.

✨ Featured in BUILDINGS Magazine

You may have found us featured in BUILDINGS Magazine’s article 8 Worktech Solutions to Increase Efficiency and Value. We’re honored to be recognized as a trusted solution that’s shaping the future of modern work. Jenny Moebius, SVP of Marketing and host of the Heroes of Modern Work podcast, shares:

“It’s not just connecting the buildings, it’s about connecting the people—especially since lots of people are engaged in hybrid work, two to three days a week [in the office] versus all five days.”

✨ Featured by Boston University Questrom School of Business 

University leaders, you may have found us on BU Questrom School of Business’s website featured in How Kris Weir and Becky DiMattia Launched a Self-Service Space Sharing Model at BU Questrom. We’re honored to help this higher ed institution empower its faculty and staff to embrace a transparent, self-service model for office and room scheduling. Kris Weir, Director of Operations and Space Planning, shares:

“Skedda has drastically reduced the workload of office assignments, removed the assumptions we make about our adjunct faculty working preferences, and allowed them a choice of offices to work from.”

What You Were Watching

Over 1,000 of you attended our webinars this year!

We kicked off our series of product-focused webinars led by our Manager of Customer Onboarding Patrick Cassidy. This year, we successfully hosted five Patrick’s Product Picks to help you get a more in-depth look into how Skedda improves your modern workplace. Check them out:

1. Turn Workplace Data into ROI with Skedda
2. Book Any Space in the Modern Workplace
3. Best Practices for Booking & Managing Spaces
4. 5 Skedda Features You Didn't Know Could Supercharge Your Setup
5. Skedda for Higher-Ed: Rethinking Space Management for Faculty and Shared Spaces

In addition, industry experts joined us in two thought leadership webinars where we shared strategies for making RTO work and how to use data to drive ROI.

1. RTO Reality: The Best Data & Strategies Straight from the Experts
2. The Era of the FM Analyst: How FMs Identify, Interpret, and Act on Data to Drive Strategic Organizational Value

And some of you stumbled across our newly-launched Skedda YouTube Channel. With over 160K views (and counting!), check it out for videos on hybrid office challenges, product webinars, customer stories, the Heroes of Modern Work podcast, and more!

What’s the hype: This year’s webinar series brought the Skedda community together like never before, with over 1,000 attendees tuning in to stay ahead of the shift toward data-driven workplace strategies. From deep dives into Skedda’s most powerful features to practical guidance on booking, managing, and optimizing spaces in the era of flexible work, you were part of the discussion on aligning actionable insights with today’s demand for smarter, more adaptive workplaces.

Where You Interacted With Us

Did you attend one of our tradeshows this year? From Dallas to New York and even in our homebase Boston, it was a pleasure meeting some of you in person. 

1. WorkX Dallas
2. University Facilities
3. WorkX Boston
4. IFMA World Workplace
5. WORKTECH New York

‍What’s the hype: We kicked off our events strategy this year, and it’s given us the unmatched opportunity to meet you in person. We’ve always emphasized that with all the benefits of remote work, some things just don’t beat the in-person vibes you get when interacting with someone in the same room. Save your calendar for 2026—we’re bringing you more in-person experiences!

At WorkX Boston, some of you even attended the Workplace Unwind Happy Hour that Skedda co-hosted with Bevi and Sharebite. Thank you for joining us!

Even if we didn’t have a meet cute moment IRL, maybe we had one online? This year, we saw:

• 1.1M sessions on our website
• 75,000 of you engaged with our emails
• Over 1,000 of you attended our webinars
• Nearly 3,000 reactions on LinkedIn posts

And some of you definitely partook in our first April Fool’s prank: Skedda: Now Booking Space… in Outer Space!

‍

What will you book with Skedda? Outer space’s the limit! 🚀

What You Were Listening To

We kicked off Season 3 of the Heroes of Modern Work Podcast with a focus on AI’s impact on facilities management. Here’s how you ranked your favorite episodes:

1. The World’s Most Advanced Humanoid Robot (AI) Ameca
2. AI Expert, Speaker, and Advisor Antony Slumbers
3. SCG Hybrid Work Solutions CEO Kevin Smeltz
4. Cushman & Wakefield’s Workplace Leader Jessica Kane
5. BGIS’s SVP of Strategy and Innovation Lorri Rowlandson

What’s the hype: Artificial Intelligence. Need we say more? AI has taken over 2025 by storm, and its use in the workplace (and in our everyday lives) will only continue to grow. Our conversation with humanoid robot Ameca was an eye opener to how humans and AI must work together for either to be successful.

Where the Skedda Team Is Now

You’ve helped grow Skedda from a team of 25 to a team of 100+ employees from 28 countries. Wow! Thank you for embarking on this journey with us.

And That’s Another Wrap – See You In 2026!

At Skedda, our Mission is to empower organizations to bring workspaces to life by creating the most powerful workspace management platform. Thank you for entrusting us to help you create a better modern workplace experience—we’re excited to continue this exciting journey with you.

Ready to join in on the workplace management revolution? Create your free Skedda account today.