Skedda Introduces Custom Admin Roles

Introducing Custom Admin Roles

Permissions in Skedda are now even more granular than ever before, completely customizable to your organization’s administrative structure and booking needs. 

Booking management can quickly turn into a choke point, especially in organizations with multiple locations and siloed departments. If everything funnels through a single System or Booking Admin, suddenly basic operational needs turn into a support ticket queue.

Skedda’s new Custom Admin Roles fix that. They let you create a new role (like “Marketing Manager” or “Clinic Room Coordinator”), scope the role to specific spaces and/or space tags, and assign the role to any user. 

Custom Admin Roles hand over full booking admin control for only the spaces someone owns, so the people closest to your spaces can manage bookings day to day, without accidentally managing everything else in your venue. 

Booking Admin Power, Limited to the Spaces You Choose

Custom Admins can create, edit, and cancel bookings on behalf of others, but only in the spaces they are selected to manage. Outside of that scope, they behave like regular users. 

Think of them as deputized booking admins – they handle the day-to-day booking management duties for a defined sector of spaces at their workplace. It’s especially helpful for organizations with multiple locations, or with rooms, desks, and resources owned by different departments.

Standard System and Booking Admins remain fully in control. Here’s the difference:

• System Admin: Configure spaces, rules, integrations, and run booking operations.
• Booking Admin: Creates, edits, and cancels bookings for all users across your venue but can't change venue settings, manage admins, or edit spaces. 
• Custom Admin: Creates, edits, and cancels bookings for users only within a defined set of spaces

Booking Management, Made More Efficient

Custom Admin Roles add a new layer of granularity to Skedda’s permissions, making it easier to decentralize booking management without losing control. Here’s how this update improves admin ownership and day-to-day operations:

Delegate with ease

Stop routing every “can you move this booking?” request through a central admin. Deputize team leads, department owners, and space managers to run their own zones. They know how these spaces work best: they know the reservation schedules, the attendance patterns, the maintenance issues, the availability trends, and of course, the social dynamics between teammates. 

Having the people closest to your spaces manage those spaces is especially useful when:

• Desks are owned by departments
• Rooms have single, isolated use cases
• Teams operate across multiple neighborhoods/locations
• You have semi-independent groups (tenants, practitioners, studios, clinics)
• Touchy resources/tools have a single owner responsible for use and maintenance
  

Control with confidence

Custom Admin Roles are designed to avoid the classic permissions trap: either you give someone too much access, or you give them none and keep the bottleneck. With scoped roles, you can give targeted booking admin rights without exposing the entire venue to surprise booking edits across teams and locations. 

Scale efficiently

Decentralized operations means fewer bottlenecks, faster resolution, and less reliance on a single “hero admin” holding everything together. By empowering individual space managers to handle day-to-day booking tasks, you can start to add more desks, rooms, and resources and roll out more nuanced policies without turning operations into complete chaos.

Setting Up Custom Admin Roles

Getting started is refreshingly straightforward. Get started by visiting our new Admin Roles & Permissions settings page:

1. Go to Settings → Admin roles & permissions.
   
   
2. Click Add custom role and name it (role names must be unique).
   
   
3. Define the role scope by selecting spaces and/or space tags.
   
   
4. Assign the role to users (via the Users list → Edit user).

Once assigned, Custom Admins will see a 🔑 key icon next to the spaces they manage across scheduler views. The same key icon will also appear next to space names in drop down menus while creating or editing bookings. 

Try Custom Admin Roles Today

If you’re managing bookings across teams, departments, or semi-autonomous groups, Custom Admin Roles are the clean way to scale delegation without creating a permissions mess.

Want to get started? Get in touch with our team.